Shipping & Returns
Shipping Policy
At TradeWay USA, we strive to process and ship orders as quickly as possible.
Processing Time
Most orders are processed and shipped within 1 business day. Orders placed on weekends or holidays may be processed on the next business day.
Shipping Carriers
We currently ship using USPS and FedEx. Carrier selection may vary depending on the product, package size, destination, and shipping method selected at checkout.
Tracking Information
Once your order has been shipped, tracking information will be provided so you can monitor the status of your delivery.
Delivery Delays
While we work hard to ensure timely delivery, shipping times are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control. TradeWay USA is not responsible for delays caused by shipping carriers after a package has been accepted into their network.
Lost or Missing Packages
If your package appears to be lost or has not been delivered within a reasonable timeframe, please contact us. We will assist in opening a carrier investigation when applicable and help determine the best resolution.
Returns Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.
Return Eligibility
To qualify for a return, items must be:
- Returned within 30 days of delivery.
- In original condition.
- Free from damage caused by misuse, installation, modification, or neglect.
- Returned with all original packaging, accessories, and components when applicable.
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been installed, used, modified, or damaged after delivery.
- Items missing original components or packaging.
- Products sold as clearance, final sale, or otherwise marked as non-returnable.
- Any item returned in a condition that prevents resale.
Refund Processing
Once your return has been received and inspected, refunds will be issued to the original payment method. Please allow several business days for the refund to appear depending on your financial institution.
Exchanges
If you receive a defective or incorrect item, please contact us and we will work to provide a replacement or suitable solution whenever possible.
Return Shipping
Customers are generally responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Warranty Policy
Many products sold by TradeWay USA include a limited warranty. Warranty coverage varies by product and will be indicated on the product listing when applicable.
Warranty Eligibility
To qualify for warranty service:
- The product must have been purchased directly from TradeWay USA.
- Proof of purchase must be provided.
- The issue must occur within the stated warranty period.
What Is Covered
Warranty coverage generally applies to defects in materials or workmanship under normal use and operation.
What Is Not Covered
Warranty coverage does not apply to:
- Improper installation.
- Misuse or abuse.
- Physical damage.
- Unauthorized modifications or repairs.
- Normal wear and tear.
- Damage caused by accidents, environmental conditions, or improper maintenance.
Warranty Claim Process
To begin a warranty claim, please contact our support team with details regarding the issue. We may request additional information to evaluate the claim and determine eligibility.
Required Documentation
Warranty claims may require:
- Order number or proof of purchase.
- Photos or videos showing the issue.
- Description of the problem.
- Additional information requested by our support team.
TradeWay USA reserves the right to inspect, test, replace, repair, or refund products at its discretion based on the circumstances of the claim.